Frequently asked questions

Here, you will find answers to some of the most frequently asked questions from our customers.
You can also find information about our features, how to use them and how to get the most out of them.
Please refer to these answers before submitting a inquiry.

Fees and pricing

Q

What are the pricing plans you offer?

A

The system is divided into two parts: the "Maker Application" and the "Buyer Application". There is no charge for an account in either application.
There is a charge for creating a manufacturer in the Maker application. When you create a manufacture organisation, you will be charged the basic fee of 20,000 JPY per month as shown in the price list. (The first 30 days are free)
The Maker Application allows you to manage your brands without restrictions. From the third brand onwards, an additional fee of 10,000 JPY per month will be charged per brand.
If you exceed the standard storage capacity of 50GB included in the basic usage fee, a fee of 500 JPY/month (excluding tax) will be charged for each additional 10GB. It is also possible to delete past videos and images so as not to overuse the storage.

Your account

Q

Please tell me more about my account

A

The services provided by One'd Technologies Ltd. can be used under a "One'd Account".
A One'd account can belong to multiple manufacturer or buyer organisations. You can easily invite external distributors, attached press and other external support companies in the apparel industry.
Unlike most SaaS services, we don't limit the number of people you can invite to each organisation so you don't have to worry about paying extra for each organisation.
Within your organisation, you can also limit what you can do by permissions.(Currently, there are only three permissions: Owner, Admin and General, but this will be expanded)

Product management

Q

Can I set the size and colour freely?

A

Yes, you can. Before you create your first product, you will be asked to set up a set of colors and sizes to be used for each brand. You can then link these to individual products to create a single order for each color and size. There is no limit to the number of colors and sizes you can register.

Q

Is there a limit to the number of exhibitions (line sheets) I can make?

A

There is no limit to the number of exhibitions (line sheets) you can create.
You can manage orders for each exhibition (line sheet).
A product can be set up for more than one exhibition (line sheet).
You will need to create at least one exhibition (line sheet) before you can create your first product.

Q

Is there a limit to the number of products I can register?

A

There is no limit to the number of products you can register.
However, the storage space for images and videos is limited to 50GB in the basic usage so you can make room in your storage space by deleting unnecessary images and other data from the past. If you want to keep your past data, you can add 10GB for 500 JPY/month (excluding tax).
If you don't have any image data, you won't have to worry about product information overwhelming your storage space. We recommend that you do not delete any product information tied to all transactions.

Q

Can I add my own attributes to products?

A

Yes, it is possible. As many of our customers already use other companies' products, it is possible to add master information from other companies' services to each brand. The number of unique attributes that can be added to each product is limited to 5.
If you would like to have more, please contact us.These manufacturer-specific attributes can be added to orders and buyers. You can also use them for order tallying and data export/import. It allows you to transfer the data to other companies' services.

Q

How can I upload a video?

A

You can embed a video by pasting the URL of a video uploaded to a video streaming service such as YouTube or Vimeo.
It is also possible to upload videos directly (scheduled for March 2021). However, please note that direct uploads will use up storage space.

Q

How do I publish 360°?

A

360° is filmed by special equipment. You can publish it by pasting the URL of the HTML uploaded to the server. We have also partnered with FASCINATE for filming of 360°.

[For more information, please contact]
FASCINATE Corporation
E-Mail:info-en@fascinate.jp
Tel:+81-6-6534-6110

Buyer management

Q

What settings are available for each buyer?

A

You can set "Payment currency", "Terms and Conditions (Trade terms such as credit rate transactions, EXW, DDP, etc.)", "Price Terms (In the case of percentage transactions, percentage, and in the case of wholesale transactions, special discount rate)" and "Payment Terms (closing payments, Prepayment (deposit), etc.)".

Q

What do I need to invite a buyer?

A

If you know the email address of a buyer, you can invite them. If the buyer already has an account, an invitation email will be sent to the buyer for approval.
If the buyer does not have an account yet, you can send an invitation email to the email address. Buyers can use the transaction just by setting a password from the email they receive.
When you send an invitation to the buyer, you need to set the terms of the transaction in advance. (Currency to Use, Terms and Conditions (Multiplier and DDP, EXW, etc.)
By pre-setting, once you log in, you can customize the display for each buyer according to the conditions set at the time of invitation.

Q

How do I go about dealing with buyers who don't have an account?

A

You can invite by email address. There are many people who are not familiar with PC in this industry so customers who do not have an account can register as a buyer by brand as "Virtual Buyer". You can create orders for buyers who do not use the system from the management screen.
After that, order confirmations and order totalization can be made in the same way as regular orders.

Q

In what units are buyers managed?

A

Buyers are managed by brands.

Order management

Q

What settings are available for each buyer?

A

After receiving an order, you can create an order confirmation based on the order. When creating order confirmation, we allow only negative quantities in consideration of production cutbacks.
However, we are currently receiving requests to change wrong quantities so we are planning to do this separately. (The implementation schedule is yet to be decided)
The buyer will receive a red highlighted confimation for the edited part.

Q

About Order Tallying

A

About Order Tallying

The order tallying can be handled by setting various narrowing conditions such as attributes and customer conditions. All the narrowed down data can also be exported in Excel format or CSV format.

Q

Is it possible to cancel an order?

A

Only in the manufacturer's application you can reject an order. This is a real cancellation. You cannot cancel an order confirmation after it has been approved.

Q

What do I do if the buyer does not approve OC (order confirmation) on the system?

A

Considering the possibility that the buyer will not approve the OC on DEXTRE but will approve it by email, etc., the maker application can force approval for the OC.

Delivery management

Q

What is the procedure for using the delivery management?

A

After the approval of the order confirmation, the order will be moved to the undelivered list for each buyer. By selecting the products to be delivered from the undelivered list, you can create a delivery note and a picking list.
We cannot link the items that have not received an order. First, you need to have an order (For example, if by phone, you can generate an order from the admin screen).

Q

Can you produce the necessary documents for export?

A

If you have registered HS CODE and material information in the product information in advance, you can create commercial invoice in the system.
Packing lists and picking lists can also be created. You can also manage the shipping information of the delivered goods at the same time.

Invoice management

Q

Can I only create invoices according to orders received?

A

No, the system is designed to allow you to create a variety of invoices. You can create proforma invoices for deposits and proforma invoices for balances. You can also create invoices for closing payments based on delivery information.
Furthermore, credit notes (to manage overpayments by buyers), repair, shipping and return invoices can be created at your discretion, which can then be added to the invoice to adjust the amount.
However, it is not possible to tie in products for which there are no orders.

Payment management

Q

What kind of management is possible?

A

You can manage payments based on invoices.
If there is an overpayment or shortage against an invoice, an invoice for the over/shortage is generated and can be linked to the next invoice.

About photography

Q

Is it possible to request photography?

A

We have a partnership with FASCINATE Co. for filming, including 360°, 3D, video and model filming at a special price through DEXTRE.

[For more information, please contact]
FASCINATE Corporation
E-Mail:info-en@fascinate.jp
Tel:+81-6-6534-6110

No initial cost

Cost-saving pricing plans
20,000 JPY per month for
all the features you need.

Pricing Plans

No upfront cost, 30-day free trial, one simple plan!
Get all the features for just 20,000 JPY per month.

Monthly payment

25,000JPY/month

All the features of the beta version are available
Up to 50GB of storage space for images, videos, etc.
Additional 500 JPY/ month for every 10GB of standard storage space exceeded.

Paid every 6 months

22,500JPY/month

All the features of the beta version are available
Up to 50GB of storage space for images, videos, etc.
Additional 500 JPY/ month for every 10GB of standard storage space exceeded.

Save 30,000 JPY/year
compared to monthly payment

Yearly Payment

20,000JPY/month

All the features of the beta version are available
Up to 50GB of storage space for images, videos, etc.
Additional 500 JPY/ month for every 10GB of standard storage space exceeded.

Save 60,000 JPY/year
compared to monthly payment

*A maximum of two brands per manufacturer account is available, with a monthly fee of 10,000 JPY per brand.

All plans come withFree 30 days

Operation support during the free period

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Dedicated to the fashion industry
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Worldwide order management with DEXTRE.
Order information shared by all staff

For Manufacturers    For Buyers    

For Buyers

A BtoB marketplace for fashion manufacturers from all over the world

DEXTRE is a highly versatile system that allows you to manage all the functions required for your Japanese domestic business as well as global wholesale transactions at the same time.
Creating a buyer's account is free of charge.
Multiple accounts can be linked to a buyer's organisation free of charge.

Register a free account  Login  
For Manufacturers    

For Manufacturers

A BtoB marketplace for fashion manufacturers from all over the world

DEXTRE is a highly versatile system that allows you to manage all the functions required for your Japanese domestic business as well as global wholesale transactions at the same time.
Create an account for free
You can also create a new manufacturer organisation
Maker App is Free 30 days.

Register a free account  Login  
For Buyers